Last updated: June 17, 2025
By accessing or using the Decisive Connect website, sub-domains, mobile apps, APIs, or any related services (collectively, the "Platform"), you ("Customer," "you," or "your") agree to be bound by (a) these Terms of Service ("Terms"), (b) our Privacy Policy, and (c) any Business-Associate Agreement ("BAA") or Order Form executed between you and Decisive Connect LLC ("Decisive Connect," "we," "our," or "us"). If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Platform.
Capitalized terms not defined here have the meanings set out in the Privacy Policy.
You must be at least 18 years old and legally permitted to enter contracts to use the Platform. You are responsible for:
Subject to these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes in accordance with the Documentation and any usage limits in the applicable Order Form.
Decisive Connect is a Business Associate under HIPAA only when a BAA is in effect. The Services are not intended to diagnose, treat, or prescribe; all clinical decisions remain solely your responsibility. Decisive Connect does not provide medical, legal, or regulatory advice.
You may not (and will not allow any third party to):
Fees, billing frequency, and any overage charges are specified in the Order Form. Unless otherwise stated:
Failure to pay may result in suspension or termination of Services.
All intellectual-property rights in the Platform, Services, and Documentation belong to Decisive Connect or its licensors. Except for the limited rights expressly granted, Decisive Connect reserves all rights, title, and interest.
If you provide feedback or suggestions, you grant Decisive Connect a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation.
You retain all rights in Customer Data. You grant Decisive Connect the right to process Customer Data solely to provide and improve the Services, comply with law, or as otherwise permitted under a BAA. We will not sell Customer Data. We may generate De-identified or Aggregated Data for analytics, security, and product improvement, provided it cannot reasonably be used to identify an individual.
Our collection, use, and disclosure of personal information are described in the Privacy Policy. Where the Privacy Policy conflicts with a BAA regarding PHI, the BAA controls.
The Platform may integrate with third-party products or open-source libraries. Your use of third-party services is governed exclusively by those providers' terms; Decisive Connect is not responsible for their acts or omissions.
We may suspend or terminate your access immediately if you materially breach these Terms and fail to cure within 15 days of notice; if continued use would violate law or create security risk; or if you become insolvent or commence bankruptcy proceedings. Upon termination, your license ends and you must cease all use of the Platform. Sections 5, 6, 7, and 10-14 survive termination.
THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND"AS AVAILABLE." EXCEPT AS EXPRESSLY SET OUT IN AN ORDER FORM OR BAA, DECISIVE CONNECT MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. DECISIVE CONNECT DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DECISIVE CONNECT'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO DECISIVE CONNECT IN THE 12 MONTHS PRECEDING THE CLAIM. DECISIVE CONNECT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You will defend, indemnify, and hold harmless Decisive Connect and its affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of: (a) your or your Authorized Users' breach of these Terms; (b) Customer Data or its use in accordance with these Terms; or (c) your violation of law or third-party rights.
You agree to comply with all applicable U.S. and international export-control laws and sanctions rules. You will not export or allow access to the Platform in violation of such laws.
The Services are "commercial computer software" under FAR 2.101. U.S. Government users acquire only the rights set forth in these Terms.
We may modify these Terms or the Services upon at least 30 days' notice via email or in-app message. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your subscription before the change takes effect and receive a prorated refund of prepaid unused fees.
These Terms are governed by the laws of the State of Colorado, excluding conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be finally settled by binding arbitration administered by the American Arbitration Association in Denver, Colorado, under its Commercial Arbitration Rules; judgment on the award may be entered in any court of competent jurisdiction. Class-action waivers apply: disputes must be brought on an individual basis. Either party may seek injunctive relief in court to protect intellectual-property or confidential-information rights.
By using the Platform, you acknowledge that you have read, understood, and agree to these Terms of Service.